Susan Clarke Speaker
Susan Clarke Speaker Profile
Her direct approach to service provides a practical framework for those who want to exceed their customers expectations...and want to exceed them NOW. Susans programs are highly interactive and entertaining, yet they provide the type of substantive information that makes a real difference. In these programs, she demonstrates how to develop a win-win attitude. Susan Clarke knows that this will improve performance and dramatically increase the bottom line.
Her interest in improving customer service began in 1966. It was sharpened by an eight-year association with GilbertRobinson, Inc., the operators of Houlihans and other concepts, as they grew from a regional chain to a national chain during the 70s. During this period, Susan worked as a corporate trainer, opening more than forty restaurants nationwide.
While working with newly hired staff, Susan Clarke noticed that some people seemed to have a natural predisposition for being successful in customer service. She began to develop her own theories about how this hiring process could be done more successfully and scientifically and what part motivation played in the retention of employees in an industry beset with huge employee turnover. In 1982 Susan became a speaker and consultant to be able to share her thoughts with the industry at large. After more than fifteen years of speaking she has refined her concepts to now be able to bring you a presentation that is not only highly motivational, yet also quantifiably implimentable.
In addition to speaking, Susan Clarke is the author of The Secrets of Service: The Story of Making Your Customers Feel Good About Spending Their Money. Written in novel form, it is designed to help develop your customer service skills and strengths. In addition, Susan Clarke is a contributing author to the Hospitality Master Series which just released 50 Proven Ways to Build Restaurant Sales and Profits, 50 Proven Ways to Build More Profitable Menus, and 50 Proven Ways to Enhance Guest Service.
Contact Susan Clarke Booking AgentWomen Speakers like
discuss women issues, motivation, empowerment, family, community contributions, health, beauty, sex, fashion, food and entertainment. The booking agents at Celebrity Talent Promotions can assist with Susan Clarke speaking engagements or appearances. We have years of experience in booking Women Speakers for keynote speeches and autograph signings. Hiring a Women Speaker like Susan Clarke is not a hard process. Our agents can provide availability, fees and all costs associated in bringing out a successful Women Speaker to your next corporate event. We can find Susan Clarkes agent to make this booking happen. A Susan Clarke appearance will add energy to your upcoming event and reward employees, customers and clients. Most likely, fans and corporations can find Susan Clarke's official website, charity involvement, Twitter account, representation, publicist and management info at www.Susan Clarke.com. If your company is interested in finding out booking fees and availability for hiring a speaker, celebrity or Susan Clarke for an appearance, autograph signing, endorsement or speaking engagement, call us at 1.888.752.3532 or fill out the booking form below.
Videos of Susan Clarke Speaking
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