Susan Clarke Speaker
Susan Clarke Speaker Profile
Her direct approach to service provides a practical framework for those who want to exceed their customers expectations...and want to exceed them NOW. Susans programs are highly interactive and entertaining, yet they provide the type of substantive information that makes a real difference. In these programs, she demonstrates how to develop a win-win attitude. Susan Clarke knows that this will improve performance and dramatically increase the bottom line.
Her interest in improving customer service began in 1966. It was sharpened by an eight-year association with GilbertRobinson, Inc., the operators of Houlihans and other concepts, as they grew from a regional chain to a national chain during the 70s. During this period, Susan worked as a corporate trainer, opening more than forty restaurants nationwide.
While working with newly hired staff, Susan Clarke noticed that some people seemed to have a natural predisposition for being successful in customer service. She began to develop her own theories about how this hiring process could be done more successfully and scientifically and what part motivation played in the retention of employees in an industry beset with huge employee turnover. In 1982 Susan became a speaker and consultant to be able to share her thoughts with the industry at large. After more than fifteen years of speaking she has refined her concepts to now be able to bring you a presentation that is not only highly motivational, yet also quantifiably implimentable.
In addition to speaking, Susan Clarke is the author of The Secrets of Service: The Story of Making Your Customers Feel Good About Spending Their Money. Written in novel form, it is designed to help develop your customer service skills and strengths. In addition, Susan Clarke is a contributing author to the Hospitality Master Series which just released 50 Proven Ways to Build Restaurant Sales and Profits, 50 Proven Ways to Build More Profitable Menus, and 50 Proven Ways to Enhance Guest Service.
Contact Susan Clarke Booking AgentWomen Speakers like
discuss women issues, motivation, empowerment, family, community contributions, health, beauty, sex, fashion, food and entertainment. The booking agents at Celebrity Talent Promotions can assist with Susan Clarke speaking engagements or appearances. We have years of experience in booking Women Speakers for keynote speeches and autograph signings. Hiring a Women Speaker like Susan Clarke is not a hard process. Our agents can provide availability, fees and all costs associated in bringing out a successful Women Speaker to your next corporate event. We can find Susan Clarkes agent to make this booking happen. A Susan Clarke appearance will add energy to your upcoming event and reward employees, customers and clients. Most likely, fans and corporations can find Susan Clarke's official website, charity involvement, Twitter account, representation, publicist and management info at www.Susan Clarke.com. If your company is interested in finding out booking fees and availability for hiring a speaker, celebrity or Susan Clarke for an appearance, autograph signing, endorsement or speaking engagement, call us at 1.888.752.3532 or fill out the booking form below.
Recent Susan Clarke Blogs
Posted on 24 February 2015 | 11:36 pm
American actor and writer Ben Stein is scheduled to be the keynote speaker at the AmeriQuest Symposium later this month in Florida. This is the 12th annual event in which AmeriQuest has been involved in, and it is designed to be an opportunity for businesses to get together and discuss solutions to help their organizations grow and keep up with the modern economy. Stein will be at the...[Read More]
Posted on 24 February 2015 | 11:28 pm
The CEO and Lead Designer for the company SpaceX has been announced to be the keynote speaker at the 4th Annual International Space Station Research and Development Conference at the Boston Marriott Copley Square from July 7-9. Elon Musk is expected to deliver a great speech with lots of insight given that he works in the aerospace field. The South African born Canadian-American business...[Read More]
Posted on 23 February 2015 | 4:30 pm
American celebrity chef and TV personality Carla Hall delivered a keynote speech about how to cook using smart choices for food to an audience over 350 people at the Robert Wood Johnson University Hospital Somersets annual heart health event at the Bridgewater Manor. The Top Chef star was a finalist on the show in seasons five and eight, and she is currently a co-host on ABCs food show...[Read More]
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